Training

As a preferred technology provider for the State of California, Cox Business is dedicated to providing the necessary training to our current and future customers on soliciting, procuring, using and maintaining all telecom services covered under the CALNET 3 service agreement.

We offer both instructor-led and self-paced training options so that customers can learn at their own pace and on their own schedule. 

 

Training Topics:

1. General Overview of CALNET 3

  • ATO Process

  • Form 20

  • Billing

  • Ticketing / SLA

  • Support

2. Product Training​

  • Category 3​ - Metropolitan Area Network Ethernet (MAN)

    • E-Line​ (EPL, EVPL)

    • E-LAN (EP-LAN, EVP-LAN)

    • Managed Router Service (MRS)

  • Category 5 - Managed Internet

    • Cox Business Internet (​CBI)

    • Cox Optical Internet (COI)

    • Managed Router Service (MRS)

3. Tools and ​Resources

  • CAMS​

  • Cox Business CALNET Private Website

  • Cox Business MyAccount

  • Cox Business Reporting

Instructor-Led Training

If you require additional help, please fill out this quick form to request instructor-based web or in-person training. Someone will reach out to and schedule a session.  Normal training hours are Monday - Friday from 8am - 5pm Pacific Time.  All training requests will be responded to within 1 business day. We will try our best to accommodate your schedule. Dates and times of instructor-led training are subject to availability.