Frequently Asked Questions

Who can use the CALNET Statewide Contracts?

Most Executive Branch State agencies are required to use the CALNET Statewide Contracts to purchase mandatory telecommunications and network services; however, the CALNET contracts can also be used by federal agencies, and local public entities that are 100% tax-supported and non-profit or have an eligible joint powers agreement.

 

The following are examples of customers using CALNET Statewide Contracts:

 

  • State Departments and Agencies

  • State Colleges

  • State Universities

  • Community Colleges

  • Schools

  • Libraries

  • Cities

  • Counties

  • Special Districts (Water, Fire, etc.)

  • 100% tax-supported agency

  • An agency with a Joint Powers Agreement (JPA)

  • Federally recognized Indian Tribes

 

Why use the CALNET Statewide Contracts?

CALNET Statewide Contracts contacts provide robust, reliable, and high availability telecommunications services at special rates. CALNET Statewide Contracts offer awarded contractors a larger customer base than any other qualified government purchasing vehicle, which encourages contractors to offer lower pricing and more favorable terms, conditions and Service Level Agreements (SLA’s). This collective buying power of the whole public sector in the State generates lower rates and better services.

 

Additional benefits of using CALNET:

 

  • Cost effective, reliable services.

  • Services are competitively bid.

  • Eliminates individual customer procurement costs and risk.

  • Industry standard or better Service Level Agreements.

  • CALNET Program staff that provides excellent customer support.

  • CALNET Program staff manages contractors to ensure quality performance.

  • No term commitment for standard catalog priced services.

 

How do I order telecommunications products and services from the CALNET Statewide Contracts?

 

STATE AGENCIES

State Agencies are automatically eligible to use the CALNET Statewide Contracts and can order products and services by accessing the CALNET User Instructions located on the CALNET Services webpage – https://cdt.ca.gov/services/calnet-ordering/

 

NON-STATE ENTITIES

Non-State Entities (e.g. Federal and local agencies) that would like to use the CALNET Statewide Contracts are required to complete an Authorization to Order agreement (ATO) located on the CALNET Services webpage – https://cdt.ca.gov/services/calnet-ordering/. When your ATO is approved, you may access the CALNET User Instructions located on the same webpage.

 

Who can I contact if I have questions about my Cox Business CALNET services?

 

You can reach Cox Business Phone Support at: 844.6.CALNET (844-622-5638)

 

  • For ordering questions, choose option 1

  • For billing questions, choose option 2

  • For technical support questions, choose option 3